THP Emergency Departments
and Community Care Options
Your Local Emergency Departments are Very Busy
We are seeing a significant increase in the number of patients visiting our Emergency Departments, which is resulting in longer than usual wait times. If you have a health concern that is not an emergency, there are a number of community options available to care for you.
Community Health Care Options
Non-emergency options for care
Fever & Cough Resources for Parents
Managing fevers, coughs, and congestion in children and infants
Vaccines and Therapeutics
Advice for RSV, COVID and flu vaccines and early COVID‑19 therapeutics
Staying Healthy this Season
How to stay healthy and prevent spread
Visiting the Emergency Department
Locations, hours, what to bring with you, and what to know
Masking Policy
Visiting THP and Connecting with Patients
Important Bulletins
Latest updates from THP on patient care services
FAQs
Frequently asked questions from our patients and community
Donate
Support your local hospital and health care workers during COVID‑19
Safe and Respectful Space
Ensuring a safe space for patients and care teams
Important Bulletins
Latest Updates on Patient Care Services
Masking Policy – Effective November 5, 2024
(November 5, 2024)
Effective Tuesday, November 5, 2024, masking will be required during all point-of-care patient encounters at Trillium Health Partners (THP), including inpatient and outpatient areas. In common areas of the hospital, like elevators, masks are encouraged but not required.
Masking in non-patient care areas, such as public spaces and administrative areas, is optional and these spaces continue to be mask friendly. Masks are available at main entrances of each hospital site and in patient care areas.
THP continues to monitor respiratory illness in our hospitals and communities and will make changes to masking policies as needed.
The Urgent Care Centre at Queensway Health Centre is open
(January 29, 2024)
Queensway Health Centre’s Urgent Care Centre is open daily from 3 p.m. to 9 p.m. to provide care for individuals of all ages with non-life-threatening illnesses and injuries, such as sprains, minor burns, and broken bones. The hours of operation align with demand from the community, when other community care options are not as readily available, when Emergency Departments are most used, and the time of day with the highest volume of patients.
Patients requiring emergency care should go to their nearest Emergency Department or call 9-1-1.
Receiving fall vaccines in the community
Vaccine options for your family members, friends, and yourself are available at primary care provider offices, select pharmacies, and participating Public Health units. It is safe and convenient to receive both flu and COVID-19 vaccines at the same time to reduce multiple visits to your healthcare provider. For more information about receiving the vaccines in the community, please visit Ontario.ca/Flu or Ontario.ca/COVID-19.
The provincial RSV prevention program has been expanded to include all retirement home residents, people living in congregate settings (e.g. shelters), and families with infants and high-risk children up to 24 months. The Beyfortus® preventative medication is available through health care providers for infants born during the 2024-25 respiratory season, as well as high-risk children up to 24 months. Learn more about Beyfortus at RSV Fact Sheet - For Parents (EN) Final (pcmch.on.ca) and at Respiratory Syncytial Virus (RSV) prevention programs | ontario.ca.
You can also visit Health811 online or call 811 (TTY: 1-866-797-0007 toll free) for health advice and information 24 hours a day, seven days a week.