THP’s Patient Experience Goal:
As part of our commitment to delivering high-quality patient care, we ask patients for feedback about the care they received during their most recent visit to Trillium Health Partners (THP). The information patients provide helps us understand what we are doing well and where we can improve.
Your Experience Matters Beyond Your Visit.
By sharing your thoughts, you contribute to a data-driven approach that informs quality improvement, research, and healthcare innovation. With your voice, we’re not just improving today’s care but shaping a future where every patient and family feels supported, heard, and cared for.
Our Patients’ Voice: Insights and Achievements
Our patient's voices have been captured through tens of thousands of survey responses that have helped us achieve excellence in patient satisfaction. For our most recent patient experience scores, please visit
our Quality Improvement Plan.
Patients tell us they appreciate the communication, respect, and coordination of health care services they receive at THP. We are working to improve where patients have told us we can do better: emotional support, involvement in decision-making, and information provided at discharge.
Transformed Patient Insights with an Innovative Survey Strategy.
Whether through email, QR codes, or in-person tablets, our approach ensures your feedback reaches us within days of your visit. This real-time input fuels actionable insights for our clinical teams, helping us address concerns swiftly and elevate patient experience without delay.
Quality Improvement and Research
The collection of survey information helps THP better analyze data to support quality improvement and research purposes that lead to improvements in care across the hospital. To learn more about how we collect, use, disclose and protect personal health information, please view our
Information and Privacy Practices.
Testimonials
Testimonial 1
The progress we are making on the patient experience front is phenomenal. To have access to near real time data for quality improvement is an exciting evolution in the hospital sector. It has been really great working with you and the team at Trillium Health Partners on our patient experience steering committee. As I’ve mentioned several times in these meetings, I fully believe that that the patient voice needs to be more strongly considered in affecting and improving patient care. Now I feel like we finally have the tools to make real difference in patient experience.
THP Patient and Family Partner Member
Testimonial 2
I have witnessed firsthand the remarkable efforts of the Patient Experience team to transition to the digital distribution and collection of survey feedback to our patients. I am particularly proud of the positive feedback we have received regarding our support for inpatient and outpatient clinics in pediatrics. The surveys have illuminated areas where we excel, as well as opportunities for improvement, particularly in addressing wait times and optimizing the integration of diagnostic imaging with appointments. These insights have been invaluable in guiding our practice councils as we strive to enhance the overall patient experience.
Director, Clinical Programs
Testimonial 3
As leaders, we have had the privilege of witnessing firsthand the remarkable strides made by our team in fostering a culture of patient-centered care.
One of the most notable achievements worth mentioning is the significant increase in Patient Experience survey response rates following the implementation of iPads and QR Code posters within our facility. This innovative approach not only streamlined the feedback process but also empowered patients to voice their concerns and suggestions more efficiently.
Moreover, the feedback received from our recent surveys highlighted areas where we could further improve the patient experience. It became evident that patients were not always feeling comfortable at the registration desk near a nursing station. In response, our team proactively evaluated the configuration of our workstations and took decisive action to address this issue. By relocating the secretary's computer to face the nursing station window, we ensured that staff members are readily accessible and engaged with patients, thus fostering a more welcoming and inclusive environment.
Director, Clinical Program
Testimonial 4
We launched a culturally diverse menu to reflect the community we serve. Using a digital survey system, we gathered baseline data on menu satisfaction via iPads and tracked feedback after introducing the new options.
The results were outstanding: patients enjoyed easier-to-handle foods, leading to higher meal consumption and improved perceptions of food quality. Culturally diverse meals also boosted patient satisfaction scores, underscoring the value of personalized care.
This initiative demonstrates how leveraging technology, and patient feedback can enhance care, aligning with our commitment to excellence in patient-centered services.
Director
