Our Promise to You
We have worked together with you to develop our Patient Declaration of Values. These values tell us what matters most to you in your care experience.
We promise to:
- Provide you with timely access to high-quality care in a safe and comfortable environment
- Share meaningful information about your care plan so you can make informed decisions
- Involve you and those most important to you in your care
- Listen and respond to your needs in order to build a trusting relationship
- Care for you with respect, compassion and dignity
Our Commitment to One Another
We all deserve to feel safe and respected.
Each one of us has a role in creating and maintaining a healthy, safe and respectful space for healing at Trillium Health Partners. Together with patients, families, employees, medical professionals and volunteers, we developed our shared expectations of how we treat one another:
- Respect others and treat them with the same dignity and care you would expect
- Listen and engage to build trust and mutual understanding
- Involve one another and work as a team
- Take accountability for our actions and their impact on others
- Learn from our experiences and continuously improve
